Frequently Asked Questions (FAQ)

Last Updated: 14 June 2026 Effective: 14 June 2026 Applies to: All Printsyde customers in the United States, Canada, and the United Kingdom

Printsyde sells physical, made-to-order print-on-demand products featuring artwork from independent artists. Printsyde is the seller of record for every order on this site.

ORDERING & CHECKOUT

How do I place an order? Browse our designs, choose your product and options (size, colour, style), add to cart, and check out. You can order as a guest or create an account to track orders and save favourites.

How does Printsyde work? Every product on our site is designed by an independent artist and sold by Printsyde. When you place an order, the item is printed on demand and shipped to you. You buy directly from Printsyde — we are the seller of record for your order, and we handle payment, fulfilment, and customer service.

Do I need an account to order? No — guest checkout is available. An account lets you track orders, view your order history, save favourite designs, and receive updates and offers.

What payment methods do you accept? We accept major credit and debit cards, processed securely through PayPal. Available options are shown at checkout.

Will I be charged sales tax or VAT? Where required by law, yes — and any applicable tax is shown at checkout before you pay:

1. United States: sales tax is added at checkout in applicable states.
2. United Kingdom: prices include VAT.
3. Canada: GST/HST/PST is applied at checkout as applicable to your province.

PRODUCTS & MANUFACTURING

What does Printsyde sell? Physical, made-to-order products — printed on demand once you order. We do not hold finished stock; each item is produced for your specific order.

Where are products manufactured? Through our fulfilment partners' facilities in the United States, Vietnam, and China. The manufacturing location for your order is selected for efficiency and delivery speed, and may differ between items.

Why might items in one order ship separately? Items from different product categories or made at different facilities may ship separately, with their own tracking numbers, and may arrive at different times. This is normal — please don't request a refund simply because items arrive separately. Each item will arrive.

SHIPPING & DELIVERY

How long does production take? Production (manufacturing + packaging) typically takes 2–5 business days, and may be longer during peak periods such as the winter holidays.

How long does shipping take? Estimated delivery after production:

1. United States: 5–10 business days
2. United Kingdom: 7–12 business days
3. Canada: 7–12 business days

Total delivery = production time + shipping time. These are estimates, not guarantees — please don't schedule events around them.

How are shipping costs calculated? Shipping is based on product, destination, and the fulfilment location, and is shown in full at checkout before you pay. Current rates and any promotions are listed on our Shipping Policy page.

Do you ship to PO Boxes or APO/FPO addresses? PO Boxes: generally yes for domestic deliveries. APO/FPO: usually yes, though timeframes may be longer and tracking updates more limited. For specific requirements, email customerservice@printsyde.com.

Do I pay customs duties on international orders? For cross-border shipments, the customer is the importer of record and is responsible for any customs duties, import taxes, and brokerage fees charged by the destination country. These are determined by your local customs authority, are separate from the product price and shipping fee, and must be paid to receive the package. Where we collect tax at checkout (for example, UK VAT), that is shown on your receipt. If a package is refused or abandoned over unpaid customs charges, a refund may not be available.

What if my package is held at customs? Contact your local customs office with your tracking number. Printsyde cannot intervene in customs clearance; the customer is responsible for providing any required documentation and paying any fees.

Can I request expedited shipping? Where available, an expedited option appears at checkout with its cost. Note that this speeds up transit only — not production time.

TRACKING, CHANGES & CANCELLATIONS

Can I track my order? Yes. Once your order ships, you'll receive a tracking email (typically within 3–5 business days of ordering), and the tracking number is visible in your account dashboard with a direct carrier link.

Can I cancel or change my order? Because items are made to order, changes are only possible before production starts:

1. Within 12 hours of ordering: usually possible if production hasn't begun.
2. After 12 hours: generally not possible. Email customerservice@printsyde.com immediately with your order number. (Note: this is separate from any statutory cancellation right — see UK customers below.)

Can I change my shipping address? Before the order ships: contact us immediately and we'll update it where possible. After it ships: the address can't be changed and the return process would apply.

What if I haven't received my order? First, check your tracking, ask neighbours or building management, and allow 24–48 hours (items are sometimes left in a secure location). If it's still missing, email customerservice@printsyde.com with your order details. If the order is confirmed lost in transit, we'll arrange a replacement or refund.

Please note: a carrier marking an item "delivered" is not, on its own, proof you received it. Where delivery is disputed, the outcome depends on our investigation with the carrier and our payment provider.

What if my order arrives damaged? Take photos of both the packaging and the damaged item and contact customerservice@printsyde.com within 30 days of delivery. We'll arrange a free replacement or a refund.

RETURNS & REFUNDS

Full details, including market-specific terms, are in our Returns & Refunds Policy. The summary below is a guide.

What qualifies for a return or refund? For all customers, the following physical-product issues are covered when reported within 30 days of delivery, with photos where relevant:

1. Manufacturing defects (print flaws, material faults)
2. Wrong item, size, or colour shipped (our error)
3. Damage in transit
4. Orders confirmed lost in transit

What is generally not eligible?

1. Change of mind on a made-to-order item (see UK customers below for your statutory right)
2. Ordering errors (wrong size or colour selected by the customer)
3. Minor variation within normal print-on-demand tolerance
4. Used, worn, or washed items
5. Claims made more than 30 days after delivery

Where an item isn't eligible, a refund may not be available — but this never overrides your statutory consumer rights.

UK customers — your additional rights:

1. 14-day right to cancel. Under the Consumer Contracts Regulations 2013, for standard catalogue items you may cancel within 14 days of delivery for any reason. You arrange and pay for the return; we refund the item price plus standard delivery within 14 days of receiving the item back. Personalised or custom-made items are exempt from this right.
2. Faulty goods. Under the Consumer Rights Act 2015, faulty items carry a 30-day right to reject, followed by repair/replacement and then price-reduction remedies.

How do I request a return or refund? Email customerservice@printsyde.com with:

1. Subject: Return/Refund Request – Order #[Number]
2. Clear photos or video for any defect or damage
3. A short description of the issue and your order details

We aim to respond within 24–48 hours on business days.

Do I need to ship the item back? For most defect/damage claims, no — we issue a replacement or refund directly. If a return is required, we'll provide a prepaid return label. (UK 14-day change-of-mind returns are arranged and paid for by the customer.)

How long does a refund take?

1. Approval: 1–3 business days (some returns require inspection)
2. Processing: 3–5 business days
3. Appearing in your account: typically 5–10 business days, depending on your card issuer or bank

If a refund hasn't appeared after 10 business days, contact us with your order number.

What about card or payment disputes? If you dispute a charge with your card issuer, the issuer applies its own evidence standards, which can differ from our policy. We cooperate fully and investigate with our payment provider, but we cannot guarantee the outcome of an issuer's decision.

QUALITY & STANDARDS

How does quality control work? We hold our fulfilment partners to standards for print quality, material quality, sizing accuracy, and packaging. If an item doesn't meet these standards, contact customerservice@printsyde.com for a replacement or refund.

Why do colours look different from my screen? Minor variation (roughly ±5–10%) is normal and is caused by monitor calibration, print colour profiles, material dye lots, and lighting. Minor variation isn't eligible for return; significant deviation is.

Are sizing charts exact? Sizing charts are guides based on manufacturer specifications. Normal print-on-demand tolerance is about ±1–2 inches; major deviations are eligible for return or replacement. Please review the size chart before ordering.

DESIGNS & ARTISTS

Who creates the designs? The artwork on Printsyde is created by independent artists, and each design is credited to its artist. Printsyde licenses that artwork to produce and sell the products — you buy the finished product from Printsyde as the seller of record.

Can I contact the designer directly? All customer service — orders, shipping, returns, and refunds — is handled by Printsyde at customerservice@printsyde.com. We're your single point of contact for any order.

Are the designs original? We require the artists we work with to confirm they own or are licensed to use their artwork, and we maintain content standards and a notice-and-takedown process for our catalogue. To report a concern, see "How do I report copyright or trademark infringement?" below.

What about custom or personalised items? Personalised and made-to-order items are produced specifically for you and are final sale unless they arrive faulty, damaged, or incorrect. (UK customers: the 14-day right to cancel does not apply to personalised items.)

ACCOUNT & PRIVACY

How do I create an account? Click "Sign Up" on the homepage, enter your email, and create a password.

How do I reset my password? Click "Forgot Password" on the login page, enter your email, and follow the reset link (check your spam folder if it doesn't arrive within 10 minutes).

How does Printsyde protect my personal information? We handle customer data in line with the Singapore PDPA, UK GDPR, the California CCPA/CPRA, and Canada's PIPEDA. We do not sell your personal information for money; we do share certain data for cross-context behavioural advertising, and we honour the Global Privacy Control and "Do Not Sell or Share" requests. Full details, including your rights and how to exercise them, are in our Privacy Policy. Privacy questions: legal@printsyde.com.

Do you store my card details? No. We do not store your full payment card details. Payment is handled securely through PayPal at checkout.

COPYRIGHT & INTELLECTUAL PROPERTY

How do I report copyright or trademark infringement? Email legal@printsyde.com with:

1. Your contact information
2. A description of your copyrighted work or trademark
3. Evidence of your rights (e.g., a registration certificate)
4. The specific URL(s) of the content you're reporting
5. A good-faith statement

We take intellectual property seriously, maintain a designated copyright agent, and act on valid notices. See our Copyright/DMCA Policy for the full process. We aim to acknowledge reports within 24–48 hours.

BUSINESS & BULK ORDERS

Do you offer bulk pricing? For larger quantity orders (20+ items), email customerservice@printsyde.com to ask about options. Availability depends on the specific product and quantity.

Can businesses order corporate gifts or merchandise? Yes — for employee gifts, client appreciation, event merchandise, or promotional items. For larger orders, contact customerservice@printsyde.com.

TECHNICAL & TROUBLESHOOTING

Which browsers are supported? The latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, keep your browser updated and JavaScript enabled.

Why isn't my payment going through? Common reasons include insufficient funds, incorrect card details, a bank security hold, or a processor security check. If a payment is declined, the order isn't completed and you aren't charged — try again with a different method or contact your bank.

Do you have a mobile app? Printsyde is available through our website, optimised for mobile browsers. An app may be offered in the future.

POLICIES & LEGAL

Where can I read your full policies? Linked in the footer of every page:

1. Terms of Service
2. Privacy Policy
3. Returns & Refunds Policy
4. Shipping Policy
5. Copyright/DMCA Policy

What law governs these policies? Singapore law governs our policies, except where your local mandatory consumer-protection law applies:

1. United Kingdom: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013
2. United States: applicable state consumer-protection law
3. Canada: applicable provincial consumer-protection law

Our policies do not limit your statutory rights. See the Terms of Service for dispute resolution.

How do I raise a complaint?

1. Contact customerservice@printsyde.com (we work with you over a good-faith resolution period).
2. If unresolved, ask to escalate.
3. Remaining legal options are set out in our Terms of Service.

Most issues are resolved at step 1.

CONTACT US

Phone / SMS (text only): +1 (307) 289-7268 · +1 (307) 995-8067 WhatsApp: +84 976 952 796 Support hours: 9AM–6PM ICT (7PM–4AM PDT / 10PM–7AM EDT). Email is preferred for the fastest response.

Printsyde Pte. Ltd. — 7500A Beach Road, #04-326, The Plaza, Singapore 199591 Printsyde LLC — 2232 Dell Range Blvd, Cheyenne, WY 82009, United States

Important notices

1. All timeframes are estimates and may vary due to factors beyond our control (carrier delays, weather, holidays, seasonal demand). Don't schedule important events around estimated delivery dates.
2. Personalised and custom items are final sale unless faulty, damaged, or incorrect.
3. For cross-border orders, the customer is responsible for any customs duties and import charges — these are not included in the product price or shipping fee.
4. Nothing in this FAQ limits your statutory consumer rights.