Shipping Policy

Last Updated: June 14, 2026 Applies to: Orders shipped to addresses within the United States.

Orders to the United Kingdom, Canada, and other markets are governed by separate, market-specific shipping policies.

By placing an order, you agree to this Shipping Policy together with our Returns & Exchanges Policy, Refund Policy, Terms of Service, and Privacy Policy. Printsyde is the seller and merchant of record for every order placed on this site.

1. Production & Shipping Times

Every product is made to order — produced specifically for you after your order is placed. We do not hold finished stock.

1. Production start: Production typically begins within 12 hours of order placement. Because items are custom-made, an order cannot be changed or cancelled once production has started (see Section 5).
2. Production facilities: Orders are produced by our fulfilment and manufacturing partners, located in the United States, Vietnam, and China. The facility for each order is selected automatically based on the product and operational factors, and is subject to change.
3. Production duration: 2–5 business days (Monday–Friday, excluding holidays) for printing, quality control, and carrier hand-off. Times vary with product complexity and order volume.
4. Estimated total delivery (production + transit): Typically 7–15 business days for U.S. orders. Orders produced at our overseas facilities may fall at the upper end of this range or take slightly longer. All timeframes are estimates, not guarantees; peak periods may add 2–7 days.
5. Regional variations: Deliveries to Alaska, Hawaii, and U.S. territories may take longer due to carrier routing and local conditions.
6. Split shipments: When an order contains items produced at different facilities, it may ship in separate packages with individual tracking numbers and arrival dates. This is normal and is not grounds for a refund.

2. Shipping Coverage

This policy covers shipping to the United States, including:

1. All 50 states and the District of Columbia.
2. U.S. territories: Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.
3. Residential and business addresses, most P.O. Boxes, and APO/FPO addresses (we recommend confirming with us before ordering to an APO/FPO or P.O. Box).

Deliveries to P.O. Boxes, APO/FPO, and U.S. territories may take longer; territory deliveries typically run 15–25 business days due to logistics.

3. Shipping Costs

Shipping is calculated and displayed at checkout before payment — there are no hidden charges. Rates apply uniformly across products and combinations:

Not included in shipping charges: any address-correction or redelivery fees charged by a carrier, which remain the customer's responsibility (see Section 5).

4. Carriers & Tracking

We provide tracking on every order for transparency.

1. Carriers: Domestic U.S. orders are delivered primarily via USPS (Ground Advantage and Priority Mail). Orders produced at our overseas facilities ship via cross-border services (such as YunExpress, 4PX, Yanwen, and China Post) that hand off to U.S. last-mile carriers (such as USPS and regional partners). Carrier selection is based on routing and delivery optimization.
2. When tracking is issued: A tracking number is generated when production is initiated and is sent by email and shown in your order dashboard. You can follow it on the carrier's website (e.g., usps.com/track).
3. Update frequency: Tracking is not real-time. A "label created / pre-shipment" status is normal for the first 2–5 business days before the first carrier scan, with subsequent scans typically every 1–2 days.
4. No updates after 7 business days: If tracking shows no movement after 7 business days, contact us at customerservice@printsyde.com and we will open a carrier inquiry.
5. Delivery shown but package not received: First check common delivery locations and review the tracking details (delivery time, any photo). If you still cannot locate it, contact us with any supporting details and we will help you investigate, including a carrier claim where appropriate (see Section 7).

5. Order Changes & Cancellations

Because products are made to order, changes are limited. To request any change, contact customerservice@printsyde.com and include your order number, confirmation email, or payment reference for verification.

Cancellations

1. A full-cancellation request submitted within 12 hours of placing the order, and before production begins, is eligible for a full refund.
2. After 12 hours, or once production has started, cancellation is no longer available.
3. For multi-item orders, eligible items may be cancelled while the remainder proceeds.
4. Approved cancellations are processed within 5–10 business days.

Address changes

1. Within 12 hours / before production: processed at no cost where feasible.
2. After 12 hours but before shipment: we will attempt the change where possible; if it cannot be applied in time, the original address is used.
3. After shipment: address changes are not possible; please coordinate directly with the carrier.

Incorrect or incomplete addresses

1. Providing a complete, accurate address (unit number, ZIP, business details) is the customer's responsibility.
2. If a package is returned because of an address error, the customer is responsible for the cost of any reshipment, and the original shipping charge is not refundable.

Returned to sender after a contact request

1. If our team or the carrier asks you to contact the local delivery office (for pickup, rescheduling, or address correction) and the package is returned to sender because no action was taken within the carrier's timeframe (typically 3–5 days), a reshipment may require an additional shipping charge. Contact us and we will review your situation.

Refused packages

1. For made-to-order items, a refused package is generally not eligible for a product refund, and shipping is non-refundable. We recommend accepting delivery, inspecting the item, and contacting us if anything is wrong so we can help.

6. Shipping Delays & Carrier Issues

Delivery estimates are not binding, and a delay alone is not grounds for a refund unless a package is confirmed lost. We actively investigate delays.

1. Common factors: weather, carrier capacity, customs, and peak demand (which can add 2–7 days).
2. What to do: monitor your tracking and allow 2–3 additional days. If the delay persists, contact customerservice@printsyde.com and we will escalate with the carrier.
3. Delayed vs. lost: a delayed shipment still shows tracking activity. A package is treated as lost only after 10+ days of inactivity, confirmed with the carrier (see Section 7).

7. Lost, Damaged, or Incorrect Items

We resolve these through a structured process. Tracking and delivery scans reflect our records and the carrier's reporting; we use them to investigate but do not treat them as the final word against you.

1. How to start: email customerservice@printsyde.com with your order number, a description of the issue, and supporting evidence. We respond within 24–48 hours. (Escalation: manager within 7 days; executive within 30 days.)
2. Evidence: order number is required; clear multi-angle photos or video for damage or condition issues; tracking reference for transit issues.
3. Covered: manufacturing defects, damage in transit, incorrect items received, and carrier-confirmed losses — reported within 30 days of delivery (or expected delivery).
4. Not covered: minor, tolerable variations inherent to print-on-demand; customer ordering errors (e.g., wrong size or design selected); and reports made outside the stated timeframes.
5. Delivered but lost or stolen after delivery: where tracking confirms delivery to the address you provided, the order is treated as delivered. If you believe it was lost or stolen afterward, contact us — we will help you with next steps, including a carrier claim where one is available.
6. Resolution: for approved claims, a replacement (preferred, usually with no return required) or a refund is processed within 1–3 business days of approval. Refunds are issued to the original payment method and typically appear within 5–10 business days.

8. Customer Responsibilities

To help us fulfil your order smoothly:

1. Provide accurate information at checkout — full and correct shipping address and contact details.
2. Review your order before purchase, including product, size, and design.
3. Keep your records — order confirmation, order number, and dashboard access for retrieval.
4. Monitor tracking and report issues on time: damage within 48 hours of delivery, defects within 30 days, and suspected loss after 10 days of tracking inactivity.

9. Liability, Force Majeure & Your Consumer Rights

1. Estimates are advisory. Production and delivery times are good-faith estimates and may vary with operational conditions.
2. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier or manufacturing disruptions, severe weather, customs actions, and infrastructure failures.
3. Limitation. To the extent permitted by law, our liability for any order is limited to the value of that order.
4. Your statutory rights. Nothing in this policy limits or excludes any non-excludable rights you have under applicable U.S. federal or state consumer-protection law, including the law of California. Where this policy and a non-excludable statutory right conflict, the statutory right prevails.

10. Contact & Support

Customer Support

1. Email: customerservice@printsyde.com (recommended for the fastest response; replies within 24–48 hours)
2. Phone (SMS only): +1 307-289-7268 / +1 307-995-8067
3. WhatsApp: +84 976 952 796
4. Support Hours: 9 AM–6 PM ICT (7 PM–4 AM PDT / 10 PM–7 AM EDT)

When contacting us, please include your order number, the product, a description of the issue, any supporting evidence, and your preferred resolution.

11. Policy Updates

Printsyde may update this Shipping Policy at any time.

1. Significant changes will be posted on our website with an updated "Last Updated" date.
2. Minor changes take effect on posting.
3. Continued use of the site after an update constitutes acceptance. Prior orders are honored under the terms in effect when they were placed. Only the current version is displayed publicly; earlier versions are available on request to customerservice@printsyde.com.

Last Updated: June 14, 2026 Effective Date: June 14, 2026